Refund policy
TAYYAB GAMING Store Refund Policy
Thank you for choosing TAYYAB GAMING Store. Please take a moment to familiarize yourself with our refund policy.
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1. General Refund Policy
We offer refunds for eligible purchases made within 7 days from the transaction date.
A refund processing fee of 10% of the transaction amount (up to a maximum of 15%) plus £0.25 will be deducted from the refunded amount.
This fee covers the transaction costs incurred during the initial purchase.
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2. Eligible and Non-Eligible Items
Eligible Items: Most purchases from TAYYAB GAMING Store are eligible for a refund within the specified period.
Non-Eligible Items: Some items are non-refundable, clearly marked in their descriptions before purchase, such as:
Certain digital goods that have been accessed, downloaded, or used.
Custom-made or personalized items.
Limited time or special event item
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3. Refunds for Services (Including 8 Ball Pool Services)
Eligibility: You are eligible for a full refund if we have not started fulfilling your purchase.
Refund Request: You must request a refund within 24 hours of purchase.
After Fulfillment: Once service fulfillment has started, refunds may not be possible.
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4. Digital Goods
We generally do not offer refunds for digital items that have been accessed, downloaded, or used.
In cases of technical issues or non-delivery, please contact our support team for assistance.
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5. Requesting a Refund
Live Chat: Visit our website and engage with our live chat support, providing your order number and reason for the refund request.
WhatsApp: Reach us at +923186309330, providing your order number and details of the item/service.
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6. Refund Process
Refund requests will be reviewed within 24 business hours.
Once approved, the refund will be processed within 24 to 48 hours.
Refunds will be issued to the original payment method used.
7. Partial Refunds
Partial refunds will be issued for eligible items, with the same processing fee applied as full refunds.
8. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order.
9. Discretionary Refunds
TAYYAB GAMING Store reserves the right to issue a refund, at its discretion, in exceptional circumstances even if it does not fall within the specified criteria.
10. Flagged Payments
For payments flagged as suspicious, we may withhold the refund or fulfillment for up to 7 days for internal checks.
Additional verification may be requested (e.g., payment receipts, your full legal name and address).
If necessary information is received, your order will be processed. If not, a refund will be initiated after the hold period.
11. Contact Information
For any queries regarding our refund policy, please reach out to us at tayyabgamingzone786@gmail.com
